Why Are Big Company Websites So Bad?

I am amazed all the time at how big businesses have such terrible websites.

The Problem

I got a bill from a hospital recently and noticed something alarming.

The URL to make the payment included a bunch of gibberish instead of being a clean URL like payments.domain.com.

If I did not know better, I would have thought it was a phishing site.

Making Things Worse

Then, when clicking the button to create an account, it just goes to a blank white page.

Nothing happens.

No error message, no redirect, just white space.

Finding Workarounds

Their main website, separate from this payment portal, had a link to make a payment without an account.

So I was able to get it paid.

But I do not think most people would investigate as far as I did.

Conclusion

Big businesses often have websites that look more suspicious than legitimate, creating unnecessary barriers for customers trying to complete simple tasks.

If you run a business, make sure your website actually works and looks trustworthy.

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